Founding Membership Now Open · Limited to 40

Penarth, Wales

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FAQs

Home/FAQ Questions,answered. Everything worth knowing before you join, answered plainly. If yours isn’t here, ask us and we will answer it ourselves. Topics 01Membership 02Private tours 03Facilities 04Booking 05Signing up 06Why Sanctuary…

Home/FAQ

Questions,
answered.

Everything worth knowing before you join, answered plainly. If yours isn’t here, ask us and we will answer it ourselves.

01

Membership and pricing

What is the cancellation policy?

Membership runs on a twelve month term, with three months’ notice required to cancel.

If I have already paid for my founding membership, when will I be billed again?

Your payment covered your first month, in October. You will not be billed again until November.

Is there a joining fee?

No, there is no joining fee at present.

Can I freeze or pause my membership?

We consider this on a case by case basis. If life asks you to pause, come and talk to us.

Can couples or family members share a membership?

Couple memberships are available to two people from the same family. We do not currently offer memberships covering more than two people.

02

Sanctuary private tours

When can I book a walk through?

You can book a walk through on our website. Just choose a day and time of your choice. We can’t wait to show you around.

03

Facilities and access

Do I need to bring my own towel?

Yes, please bring your own. We also have towels available to purchase on site.

Are lockers, showers, and changing rooms available?

Yes. You will find lockers on site, along with two showers and three changing rooms.

What are the opening hours?

Monday to Thursday, 6am to 9pm. Friday, 6am to 8pm. Saturday, 7am to 2pm. Sunday, 8am to 1pm.

Is there parking?

There is on street parking in Penarth. Those who know the area well will know it can be limited at busier times, so we would gently suggest building in a little extra time.

04

Booking

What can I book, and what is open access?

The sauna, cold plunge, and studio classes are bookable, to protect a sense of space and calm rather than overcrowding. The gym floor is open access, no booking required.

How do I actually book?

Through our dedicated app, with each membership tier giving a different level of access to classes, sauna, and cold plunge.

Can I bring a guest?

Yes, guest passes are available.

Is there a minimum age to join?

Yes, eighteen.

05

Signing up

What is the difference between the waitlist and founding membership?

Founding membership offered a reduced rate, reserved for our first eighty members. Once that number was reached, membership reverted to our standard rate.

Is my spot guaranteed once I have paid?

Yes, entirely. The moment payment is made, your place is yours.

06

Why the Sanctuary

Why is membership capped at 180 people?

Because intimacy cannot be manufactured at scale. Capping our numbers protects the kind of experience we set out to build, rather than chasing volume for its own sake.

What actually makes The Sanctuary different from a regular gym?

We are Penarth’s first space to bring fitness and holistic wellbeing together properly, under one roof, rather than offering one or the other. Training, thermal recovery, and genuine community, all held in one considered place.

Still wondering

A question we have not covered?

Send it to hello@sanctuaryclub.co.uk, and we will answer it properly, ourselves.